Packaged Solutions
AI-based Chatbot
Who is it for?
Teams overwhelmed by repetitive customer and resident queries causing service level drops, inbox growth, and stretched budgets.
If you need a quick-to-launch solution that’s measurable, secure, and accessible, we've built a well-trained, compliant chatbot which can answer routine questions instantly, free up staff time, and cut inbound traffic by up to 30 %.
What We Deliver
- Single or multi-channel chatbot branded to your organisation
- Secure UK data residency with GDPR/DPIA support
- Guardrails with citations and weekly refresh for accuracy
- Analytics dashboard tracking usage and containment rate
- Optional integrations for CRM, case management or payments
Results You Can Expect
- 30 %+ reduction in calls or emails on target topics
- 90 %+ query containment without hand-off
- 95 % answer accuracy with citation trail
- WCAG 2.2 AA accessibility compliance
Deployed in as little as one week and measurable from day one.
Bundle Options
| Tier | Best For | Duration | Price (ex VAT) |
|---|---|---|---|
| Starter | Launch a branded chatbot to deflect FAQs | 1 week | From £260 pcm |
| Core | Scalable content + analytics & governance | 2 weeks | From £500 pcm |
| Plus | Integrations, role-aware answers & reporting | 4–6 weeks | From £4550 setup + monthly fee |
All tiers include deployment, admin training, and baseline analytics.
Why Gemstone
- Cyber Essentials certified; ISO 27001 in progress
- Direct access to engineers and data specialists
- WCAG-compliant design and content approach
- Trusted by Public and Private sectors for AI-led delivery